Frequently Asked Questions

1. What is Ornate Solar & in which city is their headquarters?
Ornate Solar is the brand name for Ornate Agencies Pvt. Ltd, a Delhi-based company. The headquarters of Ornate Solar is in Okhla, New Delhi. They have offices across India.

2. Which products does Ornate Solar supply?
Ornate Solar supplies the best solar technologies from around the world.
Solar Panels – Canadian Solar, RenewSys
Solar Inverters – Fronius, SolarEdge, Enphase, Havells

3. Does Ornate Solar provide services across India?
Yes, we have over 25 Local Warehouses, multiple channel partners and over 50 sales representatives in different cities across India. Irrespective of your location, we will find a way to reach you. For more information, please write to us at info@ornatesolar.com.

4. How to make payments to Ornate Solar?
Ornate Solar has an account with HDFC Bank. You can use NEFT / RTGS services for making payments.

5. Is the COD option available with Ornate Solar?
No, You need to pay 100% advance payment before shipment.

6. How does Ornate Solar ship its products to the customers?
Ornate Solar transports its solar panels via trucks, through a network of authorized transporters and inverters through courier services like Fed-Ex, DTDC, Gati, Delhivery, etc.

7. How long will it take to ship the products?
After the 100% payment, solar panels dispatch the very next day & solar inverter within 7 days.

8. Does Ornate Solar provide any repair & maintenance services for solar solutions?
We provide repair for solar inverters if they are purchased from us.

9. Do you provide mounting structures for installations?
At Ornate Solar, you can purchase customizable mounting structures and other solar accessories. For more information, please write to us at info@ornatesolar.com.

10. What is Ornate Assured?
At Ornate Assured, you can buy customizable solar accessories & ACDB/DCDB boxes across India. Solar inverter safety gets ensured with these solar accessories. For more information, please write to us at info@ornatesolar.com.

11. What is Ornate Express?
Ornate Express is the logistic service of Ornate Solar, which ensures quick deliveries & provides you with end-to-end solutions with local logistic partners. For more information, please write to us at info@ornatesolar.com.

12. What is Ornate Guarantee?
At Ornate Guarantee, we provide you with a dedicated department from plant designing to sales, billing to logistics, and post-sales services. For more information, please write to us at info@ornatesolar.com.